This policy explains how Dubai Metro Trains uses sources, distinguishes facts from estimates, and handles corrections. It applies to the site’s guides, tools and illustrations. Updated 26 September 2026.
Sources, in order of authority
- RTA official channels. rta.ae, the S’hail app and official announcements are the primary references for fares, operating rules, timetables and station information. Follow current station signage and staff instructions when travelling.
- Dubai Media Office. mediaoffice.ae publishes official project announcements and milestones.
- Named secondary reporting. Where a news report supplies additional context, identify the publication and distinguish its reporting from official confirmation.
Public facts are not exclusive to this site. Our contribution is to explain how they affect a journey and combine them into practical comparisons and tools. A source should support the associated claim; a link to the RTA homepage alone does not establish every detail on a page. When sources differ, the difference should be explained rather than disguised as certainty.
Reviews and dates
Reviews are carried out when content is edited, when a relevant change is identified, or when a correction is investigated. This is not continuous monitoring, and we do not promise a monthly review of every page or an immediate update after every announcement.
- A source date identifies the information used; a page modification date identifies an edit. Neither means every statement was reconfirmed on that day.
- A verification or review label must relate to an actual check of the stated material. Cosmetic changes must not be presented as fresh factual verification.
- Special-event and Ramadan hours should be labelled for their applicable dates and used only when supported by a current official announcement. Previous years’ hours are not a forecast.
Station names and future projects
Use the current official station name when supported by an RTA announcement, and retain documented former names to help readers understand older directions. Planned lines are not available for travel. Opening targets and reported construction milestones must be attributed and distinguished from completed work. Unannounced station names or speculative routes must not be presented as confirmed.
Tools, estimates and firsthand experience
Route and fare tools calculate results from the site’s maintained datasets; they do not connect to a live train-location feed. Journey times are planning estimates, not measured timetables. Network opening hours are not a station-specific first- or last-train promise. Waiting, walking, queues and disruptions can substantially change a journey.
Do not interpret a guide as a firsthand inspection unless it explicitly identifies one. Claims about exits, walking routes, access, facilities or local conditions need appropriate evidence; generic transport sources do not verify those details.
AI-assisted production and images
AI-assisted tools are used for research assistance, drafting, editing and some image production. They can make mistakes and are not primary sources. Their use does not establish that a person visited a location or independently checked every statement. The publisher remains responsible for the material it publishes.
AI-generated and illustrative station images are not documentary photographs. Diagrams can simplify a process or route, but should identify important limitations; they must not be used to infer an unverified walking route, entrance or facility. An attractive graphic is not a substitute for accurate text and a supporting source.
Corrections
Use the contact form to send the affected URL, the disputed detail and supporting evidence, preferably a direct official source. Reports about fares, operating hours, routing and safety-sensitive information receive priority. The publisher investigates and corrects substantiated errors, but cannot guarantee a response or correction within a fixed number of hours.
Material factual revisions should include a dated explanation on the affected page when needed to prevent readers relying on the earlier version. Typographical or layout changes do not require a factual correction notice. If our guidance conflicts with current official instructions, follow the RTA.
Advertising and editorial independence
The site may carry display advertising. Advertisers and advertising networks do not choose our topics, approve our copy, influence corrections or receive preferential placement in route recommendations, station listings or tool results. Advertising must be distinguishable from editorial content and navigation. Any commercial relationship relevant to a recommendation must be disclosed. The privacy policy records the current advertising status.
Editorial responsibility
Dubai Metro Trains Editorial Team is the publication’s organizational byline, not a claim of professional accreditation or a particular team size. The independent publisher is responsible for the site’s content and can be reached through the contact page. Neither the byline nor the use of official sources implies an RTA affiliation.
Policy revision, 26 September 2026: clarified review dates, AI-assisted production and the limits of route estimates; removed unsupported fixed review and correction deadlines.