Dubai Metro Trains uses information to operate and protect this website and respond to messages. This policy explains those uses and the choices available to visitors. Last updated: 26 September 2026.
Information we collect
- Server logs. The hosting provider records standard access information such as IP address, requested page, browser user-agent and timestamp. These records support security, abuse prevention and error diagnosis.
- Contact form submissions. If you contact us, the form sends your name, email address, message, submitting IP address and referring page address to the site’s administrative mailbox. IP-derived information is also used to limit repeated submissions for spam control. Please do not submit Nol card numbers, Emirates ID numbers, payment details or other sensitive personal information.
We use contact information to review and respond to messages, investigate corrections and protect the form from abuse. Contact submissions are not sold or added to a marketing list.
Service providers and retention
Hosting and email providers process website requests and messages as part of providing those services. That processing is different from selling messages or sharing them for marketing. Information may also be retained or disclosed when reasonably necessary to investigate abuse, protect the site or comply with applicable legal obligations.
Correspondence can remain in the publisher’s mailbox and in service-provider backups while needed to handle the request, retain a correction record or address security and legal issues. Server logs and backups follow the providers’ retention arrangements. This site does not promise immediate removal from every backup. You can request deletion of a message through the contact form; identify the message without resending sensitive information.
Cookies and Google advertising
Current status: the site’s ad-serving script is disabled while its advertising and consent setup is reviewed. An AdSense ownership-verification tag remains in the page source; that tag is not an ad-serving script. Advertising will need a suitable consent configuration before it is enabled.
If Google AdSense is enabled, Google and other advertising vendors may receive information such as IP addresses, browser or device identifiers and page information, and use cookies, web beacons, local storage or similar technologies to serve, measure and protect ads.
- Third-party vendors, including Google, may use cookies to serve ads based on prior visits to this website or other websites.
- Google’s advertising cookies can enable Google and its partners to personalise ads based on visits to this site and other sites.
- You can manage Google personalised-ad choices through Google Ads Settings and review choices for participating vendors at YourAdChoices. These controls do not necessarily stop all advertising or all storage.
- Google explains its processing on How Google uses information from sites that use its services and in the Google Privacy Policy.
Before serving personalised Google ads to visitors in the European Economic Area, the United Kingdom or Switzerland, the site must use a Google-certified consent management platform and provide the required choices. The current disabled advertising status must not be mistaken for an active consent platform. Non-personalised or limited ads can still involve cookies or local storage, so those labels alone do not establish that consent is unnecessary.
Analytics
The site has a Google Analytics connection through Site Kit. Its browser-tracking snippet has been temporarily paused while consent controls are configured; the account connection has not been deleted. Earlier visits may have been measured while that snippet was enabled. Existing browser cookies and data already held by Google are not automatically erased by pausing new tracking.
When enabled, Google Analytics can measure page views, referral sources, browser or device information and interactions, using identifiers and cookies where permitted. Analytics must be covered by the applicable consent configuration before tracking resumes. You can manage stored cookies through your browser and use the Google Analytics opt-out browser add-on. Server access logs remain separate from Google Analytics.
Third-party links
We link to external websites, including official RTA sources and named news publications. If you follow a link, that website’s privacy practices apply. This policy concerns dubaimetrotrains.com, not those external services.
Your choices
- You can manage or delete cookies and site storage in your browser. Blocking essential storage may affect site features.
- If advertising is enabled, use the applicable consent controls as well as the advertising-settings links above.
- For questions about your contact-form information, or requests to access, correct or delete a message, use the contact page. We may need to verify the request before disclosing or changing personal information.
Children’s privacy
This is a general-audience transport guide, not a service directed at children. Please do not submit children’s personal information. If you believe a child has sent personal information through the form, contact us so the publisher can investigate and remove it where appropriate.
Changes to this policy
The policy should reflect the services actually enabled on the site. Changes to advertising, consent or other data-processing features require a corresponding review of this page. The date above identifies its latest revision.